General Conditions of Contract
GENERAL CONTRACT CONDITIONS
1. IDENTIFICATION OF THE PARTIES
SELLER
Owner: CANAM HEMP, S.L.
Commercial name: CANAM HEMP & HEALTH
C.I.F .: B-90366600
Address: Cardinal Bueno Monreal 56, 2 left. 41012 (Seville)
Email: canamhemp@gmail.com
Telephone: (+34) 676 854 320
BUYER
The user or user who visits the Web and registers by entering their personal data in the order form or is registered as a regular user, after acceptance of these General Conditions of Contract (hereinafter CGC), is considered BUYER which can also be identified as “Buyer” and / or “User”.
Also, to use this online shopping service, the User must have the age of majority established in accordance with Spanish law.
Thus, the parties (Seller and Buyer) expressly accept, without reservation, the provisions of these CGCs. In the event that the Buyer was not satisfied with them, they should only abandon the purchase process provided in this Portal, as well as leave the website www.canamhemphealth.com if they were not satisfied with their CGC.
2. APPLICABLE LEGISLATION
These CGCs have been prepared in accordance with the provisions of Law 34/2002, on Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 by that telephone or electronic contracting is regulated with general conditions in development of article 5.3 of Law 7/1998, General Law 26/1984 for the Defense of Consumers and Users, Law 7/1996 of Retail Trade Management, the Royal Decree-Law 59/2003 of December 19, electronic signature. Law 56/2007 of December 28, on Impulse Measures of the Information Society, RDL 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, Law 3/2014, of March 27, which modifies the Consolidated Text of the General Law for the Defense of consumers and users and other complementary laws, approved by Royal Decree-Legislative 1/2007, of November 16 -EDL 2014 / 35453-, adapts Spanish legislation to the provisions of Directive 2011/83 / EU, of October 25, on consumer rights, which repeals Directives 85/577 / EEC and 97/7 -EDL 2011 / 260927-, and other complementary laws and how many other legal provisions are applicable. Likewise, all personal data provided by the BUYER during the product acquisition process are treated by CANAM HEMP & HEALTH in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (“LOPD”), as well as Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal and free data circulation of this data (“GDPR”), being able to obtain complete information on uses and rights in the section “Privacy Policy and Legal Notice” of our website.
3. OBJECT
The Seller is preferably engaged in the wholesale and retail sale of hemp seeds and products derived from them.
The acquisition of any of the products in www.canamhemphealth.com, implies acceptance as user, without reservations of any kind, of each and every one of the CGC, of the General Conditions of Use of the Portal (Privacy Policy and Legal Notice , as well as Cookies Policy), in addition to those Particular Conditions that, if applicable, govern said acquisition.
These CGCs will be applied to orders for products made within Spain. You must first contact CANAM HEMP, S.L.
(hereinafter CANAM HEMP & HEALTH) through the email canamhemp@gmail.com, if you want to purchase our products outside the Spanish territory so that the specific sales conditions for each country in question are facilitated.
CANAM HEMP & HEALTH reserves the right to carry out the modifications and / or updates of these conditions, of which the User will be previously informed for acceptance or rejection in case of being substantial.
All communications with the User by CANAM HEMP & HEALTH will generally be done electronically.
4. LANGUAGE
The User can access www.canamhemphealth.com, its Privacy Policy and Legal Notice, Cookies Policy and the entire purchase process provided in these CGCs in Spanish, without prejudice to updates or modifications that may be made in the future.
Therefore, the details of the products offered on this Portal will also be in Spanish, as well as the delivery note.
5. CONDITIONS OF OPERATION OF ELECTRONIC CONTRACTING
The Portal www.canamhemphealth.com makes this Online Sale service available to its Users, from which they can purchase products available on our website.
In accordance with the provisions of article 23 of Law 34/2002, of July 11, on services of the information society and electronic commerce (LSSI), contracts concluded electronically will produce all the effects provided by the legal order, when consent and other requirements necessary for its validity concur.
In any case, the electronic support in which the present CGCs held electronically, will be admissible as documentary evidence in case of dispute between the parties.
For these purposes, it will be understood that the monitoring of all the phases of the registration process and, where appropriate, the payment of the corresponding economic amount, necessarily imply the provision of the consent required for contracting.
In accordance with the provisions of article 27 LSSI, the content of these CGCs implies making available to the Users, prior to the start of the contracting procedure, all the information related to it that will only be applied in the event that the User decides to proceed with the hiring through www.canamhemphealth.com.
Likewise, for all purposes, the contract of sale will be deemed perfected at the time the product actually purchased is delivered to the User at the address selected by the same.
6. PRODUCT ACQUISITION
Through our Portal, private customers can select the products they want and incorporate them into the “cart”. Once you have selected the products that you are finally going to purchase, you will have to “Finalize purchase” and fill in the information requested to complete the order.
7. ECONOMIC AND PAYMENT CONDITIONS
7.1. Price
The price of the commercialized products is indicated next to the descriptive file of each one of them, being used in any case the official currency Euro (€).
7.2. Payment Methods
You must make the payment by any of the payment methods described below, as indicated. CANAM HEMP & HEALTH will issue the corresponding invoice, which will be delivered together with the products purchased. All payments will be made in Euros. The payment of the price of the purchased goods and of the shipping costs, will be made in accordance with the means of payment that are indicated at each moment in the Portal. We guarantee that each of the transactions made is 100% secure. All operations involving the transmission of personal or bank data are performed using a secure environment. In CANAM HEMP & HEALTH we use a server based on the standard security technology SSL (Secure Socked Layer). All the information you transmit travels encrypted through the network. The forms of payment accepted are:
With credit or debit card. In this case, your data will be encrypted and sent under secure server to the virtual POS of the financial entity. All the information you transmit travels encrypted through the network. Likewise, the data on your credit card are not registered in any database, but go directly to the POS (Point of Sale of the Bank). In addition, we inform you that, in an effort to provide greater security to credit card owners, we have incorporated in our payment gateway the secure payment system called CES (Secure Electronic Commerce). In the orders paid by card, once payment has been received, if the customer wants the refund of the amount and cancellation of the order, he must pay expenses of 10% of the value of the order for bank charges and transactions.
Through the PAYPAL platform. You can check the conditions of use at: https://www.paypal.com/es/webapps/mpp/ua/useragreement-full
7.3. Prices and product availability
You can purchase any of the products that CANAM HEMP & HEALTH offers for sale on the Portal.
CANAM HEMP & HEALTH will make its best efforts to have available at all times the products offered for sale; However, CANAM HEMP & HEALTH cannot guarantee that you will have the product you wish to buy available at the time of placing your order, so we will inform you about the availability of the desired product at the time of placing your order.
References to CANAM HEMP & HEALTH products included in any site with which a link has been established do not imply that such product is available for sale through said Website. Such references will not be interpreted in any case as a sale offer by CANAM HEMP & HEALTH.
The prices of the products will be those that appear on the Website at the time you place your order. CANAM HEMP & HEALTH reserves the right to modify the prices of its products at any time, in which case the new prices will be immediately applicable to the new orders that you make, as well as to the modifications that you request in relation to previous orders, It is understood in any case that the price changes will not apply to orders already made by you that are in the process of delivery.
7.4. Taxes The corresponding VAT rate is included in the prices of the products. The prices indicated include VAT, although they will be subject to the taxes that apply to them, in accordance with the information provided by the user and will be at all times the current prices, except for typographical errors. It reserves the right to modify without prior notice the products contained and offered through the Portal. In this way, new products may be added or discontinued without prior notice.
7.5. Shipping costs Shipments are always managed from CANAM HEMP & HEALTH, and will be applied as follows.
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Standard shipping (2 to 3 days): € 3.69
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Plus Shipping (1 day): € 4.60
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Pick-up at the central office by the client: Free
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For purchases over € 25:
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Free Shipping costs per order that does not meet the requirements of "free shipping" has an additional cost of € 4.00 (VAT included), for all orders to the Peninsula and Balearic Islands.
8. SENDING THE ORDER
Products marketed on the Portal can be purchased from anywhere in Spain with the exception of Ceuta, Melilla and the Canary Islands.
For orders to Europe and the rest of the world, contact us through canamhemp@gmail.com to know the particular conditions for sending orders.
CANAM HEMP & HEALTH disclaims all liability in cases where it exceeds the period established by fortuitous event, force majeure or by third parties outside CANAM HEMP & HEALTH.
Orders will always be made through an external transport agency to CANAM HEMP & HEALTH and will be sent directly to the shipping address indicated in the order form.
CANAM HEMP & HEALTH reserves the right to vary the type of shipment and the agency by which it is made, regardless of what is stated in these conditions, and provided that it does not entail manifest damage to the customer.
At the time of delivery, if the customer finds anomalies due to the transport and is not satisfied, he must indicate it inexcusably on the delivery note provided by the assigned transport company, indicating the anomalies found upon receipt of this. At this time of receipt, the user must write down “that he has received it with damages”. If no entry appears in the delivery receipt, the “good condition” of the product is taken for granted and your claim cannot be satisfactorily addressed.
The standard of the freight industry to resolve a claim is 8-12 weeks. The Company aims to ensure that all claims are resolved within a maximum period of 90 business days from the presentation of the complete file.
The described delivery period will be effective in the event that the customer is located at the place of delivery during that period, in which case the products will be understood as delivered on the date on which CANAM HEMP & HEALTH makes them available at The place of delivery.
The order will be canceled and returned to our facilities in cases of attempted delivery frustrated by the fault of the customer for which the transport agency cannot take care of the order until the customer withdraws it. The expenses that suppose the frustrated attempt of delivery attributable to the client will be in charge of this one.
9. GUARANTEES AND RIGHT OF WITHDRAWAL
9.1. Warranty
CANAM HEMP & HEALTH states that the products it sells have the highest quality assurance, as well as having their legally recognized warranty terms.
The products purchased on the Portal always have information at least in Spanish, and a customer service in Spain. For more information you can contact us by calling 676 854 320 or by e-mail at canamhemp@gmail.com.
If the product sold shows any damage, please contact CANAM HEMP & HEALTH customer service immediately via email canamhemp@gmail.com, where we will indicate the procedure to return the product . Once the defects of this are verified, all the economic amounts paid will be returned. The return of the products will in no case be a direct cost to the user.
When a product is not compliant, the user may choose between replacing it, without being charged to the user for the expenses that these facts entail.
To record the claim and begin processing the incident, the user must write an email to canamhemp@gmail.com indicating the facts and the necessary instructions will be provided to meet your request.
9.2. Right of withdrawal
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, then informs Users of the following aspects:
The client will have a period of 14 calendar days to resolve the sale, provided that the nature of the property acquired allows it. This period will be calculated upon receipt by the customer of the purchased goods.
It will be understood that the customer has known the right of withdrawal from the formalization of purchase of any product, which requires the reading and acceptance of these CGCs, and in any case from the moment you place the order. This right of withdrawal will not apply to those personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to withdrawal.
Returns of orders must be sent to the address we indicate after contacting CANAM HEMP & HEALTH. Simply write us an email to canamhemp@gmail.com indicating your Name, Address, Telephone Number, ID and the product you wish to return. You can also call us at 676 854 320 and we will contact you to agree on the day of product collection.
The collection of the product will be managed by CANAM HEMP & HEALTH and the direct costs derived from this return will be borne by the customer for additional costs and expenses. Although in case of breakage or product defects, as long as it is reflected on the delivery note, they will be assumed by CANAM HEMP & HEALTH.
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To make a return, the following must be taken into account:
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To make a return to CANAM HEMP & HEALTH this must be done within 14 days after the date of receipt of this. The return costs will be borne by the customer.
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The product to be returned must be in its original state, and without having been used or tampered with its seals.
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Open products cannot be returned unless they are broken, as well as it has been revealed at the time of delivery, stating it on the delivery note provided by the transport company, as stated in clause 8. In that case, they will be replaced by the same product.
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In case of problems with third-party products, CANAM HEMP & HEALTH will use the manufacturer's or distributor's exchange / return policy. Find out about it before ordering.
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A product cannot be returned because the expected result is not obtained, so please be sure to read the product specifications in detail before placing your order. In case of doubt, contact us.
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Shipping costs are borne by the customer unless it is a defective product, or error on our part.
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In case of return of a purchase paid by credit or debit card, it may entail an expense in management and administration.
We are not responsible for shipments confiscated by Customs or other similar entities. Contact the Organizations of your country or area to expand the information about the product you want to buy, if in doubt.
All returns must be previously authorized by CANAM HEMP & HEALTH. To do this, send us an email indicating the reasons for the return and we will contact you to manage it as soon as possible.
The refund of the purchase will be made, in any case, upon receipt of the items in CANAM HEMP & HEALTH. After checking the condition of the merchandise, which must be unused and in its original packaging, the amount will be refunded (shipping costs not included) through a bank transfer to the account indicated previously.
In the event that in a return the item is not in the aforementioned conditions, that is, that it has been given a use that does not correspond to the normal use of the same, it will be sent back to the customer, also charging the postage corresponding.
10. PRIVACY OF PERSONAL DATA USERS
CANAM HEMP & HEALTH guarantees the privacy and confidentiality of the personal data of its users collected through any system that allows the transmission of these.
CANAM HEMP & HEALTH comply with legislation in this area is in force at all times, at present, the Organic Law 3/2018, of 5 December on Personal Data Protection and guarantee of digital rights management ( "LOPD" ) and the regulations that develop it.
We will not use the data of our buyers, including without limitation, your first and last name, address, telephone number and email address, rather than for the management of your purchase. We may also inform you of news, if you want it, that relate to our products and company.
11. RELIABILITY, AND ACCURACY OF THE ACCURACY CONTENTS
CANAM HEMP & HEALTH undertakes that content, data or information regarding products or services offered on its website will be reliable, accurate and precise, being responsible for the advertised prices and features. However, it will not be liable for information that has been introduced, displayed or modified by third parties outside CANAM HEMP & HEALTH.
12. BREACHES OR VIOLATIONS BY USERS
CANAM HEMP & HEALTH reserves the right to cancel the account of the registered user or customer, and may proceed to the termination of this contract. The cancellation may be made as a user and / or as a client in case of detecting the breach of any of the contractual obligations contracted in this act, as well as in case of observing a use of the website and / or the account contrary to the terms general use, the privacy policy of the website and uses good faith accepted in the sector.
13. OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES
The parties undertake to comply with their legal and contractual obligations arising under these GTC. If one party does not fulfill any of its obligations, or hinders compliance by the other party with its obligations, the right of the other party to claim compensation for the damages caused, both for emergent damage and for loss of profit, will be generated.
The parties liable for the offenses they had committed personally, leaving the other party harmless against any error, fault or negligence not attributable to it, and any damage that may arise from such breaches or errors attributable to the other party.
In any case, CANAM HEMP & HEALTH will not be liable in case of unavailability of the product or impossibility of delivery due to force majeure, theft or loss of coupons or error in the order or data provided by the user. However, in such cases, CANAM HEMP & HEALTH will immediately contact the user in order to find the best possible solution to such situation.
CANAM HEMP & HEALTH will use all efforts commercially and technically at its disposal to keep its services available through the website, which constitutes an obligation that, however, will not be applicable for any lack of availability or performance caused by external causes to CANAM HEMP & HEALTH.
14. CLAIMS AND RESOLUTION OF CONFLICTS
For any claim, we have official complaint forms available to consumers and users. You can request them through the email address canamhemp@gmail.com.
Your complaints and claims to our customer service will be addressed as soon as possible and, in any case, within a maximum period of one month.
If you, as a consumer, consider that your rights have been violated, you can address your complaints through the telephone 676 854 320, or the email address canamhemp@gmail.com in order to request an out-of-court dispute resolution.
In this sense, if the acquisition between you and us has been made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that if you live in the European Union you have the right to request with We have an out-of-court dispute resolution on consumer issues accessible through the following link: http://ec.europa.eu/consumers/odr/
In case of not residing in the European Union, or in case the dispute is not resolved by extrajudicial resolution, the applicable law will be Spanish law in case of dispute or conflict of interpretation of the terms that conform these General Contracting Conditions, as well as Any question related to the services of this Site. For the resolution of any conflict related to these conditions, the Spanish Judges and Courts will be competent to do so.